FAQ

PAYMENT

What payment methods do you offer?

We accept credit card, Vipps & Klarna. All payments are processed through a secured checkout process.

Credit card-Visa/Mastercard: The money is deducted directly after the purchase is completed.

Vipps: After clicking "Fullfør betaling" you will be taken to "Vipps via QuickPay" to complete your secure payment.

Klarna: You can either wait for 14 days to pay the invoice or you can make a part pay- which means you can choose how much you want to pay each month. We will send you the invoice by mail or to your mailbox.

Do you offer refunds?

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Do you ship internationally?

We ship worldwide.  

Will I have to pay any duties on top of my order?

We are not responsible for any taxes or duties that may be incurred on International orders.

My jewelry came scratched & looks worn? 

Please read the bio of each item before purchasing, some items have a vintage treatment on them allowing for defects. 

My item is lost in the mail, what do I do?

We are not responsible for items that are lost or damaged during shipping.

You are also responsible for your order if you enter the wrong shipping address. Please email us immediately if you enter information incorrectly, we will update your order if it has not been shipped yet. 

My skin is turning green and my jewelry is rusting, what do I do?

Everyone's skin type is different. Some people have strong reactions to bronze, nickel & gold plating. It's not our fault. If you are susceptible to this, please avoid buying non-solid gold or sterling silver jewelry. 

No refunds or returns are given for this reason or the turning of your jewelry color caused by skins oils. We apologize.

 

What is your material made of?

All item descriptions will tell you exactly what each part material is made of. If you have questions about gold plated jewelry the easiest way to explain is:

  • Gold plated is a coat of real gold over a lesser metal such as brass, copper or nickel. It is subject to color loss, quicker and easier than gold filled.

Another explanation here:

  • Gold-plated Jewelry - A base metal such as steel or brass is dipped into a bath of electroplating solution, with a lump of solid gold. When an electric current is applied, a thin layer of gold is deposited on the metal. Since the plating is quite thin, the plate (and hence the color) on findings can wear off.

  • Sterling Silver Jewelry - Sterling Silver is a mixture of pure silver and some other metal, usually copper. The resulting alloy gives the silver strength. The standard is at least 92.5% silver. Hence the .925 stamp you see on some sterling silver items.

  • Stainless Steel Jewelry - Stainless steel is an iron-containing alloy—a substance made up of two or more chemical elements—used in a wide range of applications. It has excellent resistance to stain or rust due to its chromium content, usually from 12 to 20 percent of the alloy.


Jewelry Allergies

Some people have allergic reactions to some plating. The most common is nickel-plating- possibly up to 10% of people react to nickel. Unfortunately nickel is used to color gold, as an alloy, and sometimes in the electroplating process. If allergy is a problem, most jewelry makers like to use surgical steel, sterling silver, vermeil, or gold-filled items. The plating on plain electroplated items is usually too thin.

      For best care, do not shower with your items. If your items do turn immediately, it can be cause by a metal-to-skin oil reaction. Each person's oils make metal react differently, in this case, it's not our responsibility to rerun or exchange your item. We apologize in advance. 

       

       

       

      Jewelry Care

      Please remove your jewelry while exercising, showering and swimming. Avoid contact with perfumes, lotions or hair products. Even natural ones. 

      Do not use harsh chemicals, bleach, oil, jewelry cleaners, or polishing cloths, this can affect the finishing. Leo Chevon is not responsible for the maintenance of your jewelry. 

      What if the item I received is damaged or faulty?

      We will happily replace a damaged item or re-ship you an item if you received something incorrectly upon arrival. If a charm or chain is different than described please send us an email(contact@leochevon.com). 

      Can I track my order?

      If you have paid extra for order tracking will you receive an email with your tracking number, after your order is shipped. 

      What if I received the wrong item? 

      If you received the incorrect item, please let our customer service team know by contacting contact@leochevon.com. Please add your Name and Order # in an email and a member of our Support Team will get back to you as soon as possible. 


      In the rare case that you received the incorrect item, we will be happy to send you the correct one at no additional cost, along with a return label for the incorrect item. 

      What if I put in the wrong address?

      If you have provided an incorrect address and your order has not already shipped, we will do our best to update your order with the correct address.
      If you provide an incorrect address at the time of the order we cannot guarantee that you will be able to change it. We ship orders quickly.

       

      What if my package was returned to sender?

      If your package is returned to us for any reason you will be responsible for paying for the package to be sent again.

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