• We offer a 30-day exchange policy and a 14-day refund policy.
• Free exchanges on orders over 150 EUR, otherwise 9.9 EUR.
• Exchange your items for a gift card for free on orders over 150 EUR, otherwise 9.9 EUR.
• If you want a refund, there is a fixed return shipping fee of 15 EUR. This will be deducted from the total amount refunded to the customer.
• If you used a gift card for the purchase, you are not eligible for a cash refund.

Note: It is important to use our return label so the return reaches the correct address. If the customer does not use our return label, they are responsible for covering the return shipping. We also cannot guarantee that packages sent without our return label will be received or accepted.

Exchanges and Gift Cards

You have a 30-day exchange policy when shopping with us. To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging. Exchanging items with us is free of charge.

Exchanges
Place a new order immediately for the items you wish to exchange for, and we will refund you when we receive and approve your return.

If you used a discount code/gift card for the item(s) you want to exchange, please contact us. You will receive a new discount code/gift card if you are exchanging for the same product, ensuring the total amount remains the same when placing your new order.

If you selected invoice payment, log in to your Klarna account and register that you’ve returned the item. Klarna will freeze your invoice until the return is processed.

Gift Cards
Exchange your item(s) for a gift card of equal value to use on www.leochevon.com. You have the right to exchange items for a gift card within 30 days. Follow the link at the top of this page for exchanges/gift cards.

Note: The exchange policy does not apply to opened or used earrings due to hygiene reasons.

Refunds

Our return policy lasts for 14 days. If 14 days have passed since you received your package, unfortunately, we cannot offer a refund. To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.

If you want a refund, there is a fixed return shipping fee of 15 EUR. This will be deducted from the total amount refunded to the customer. If the refund is approved, you will receive the refunded amount within 10 business days.

Note: The right of withdrawal does not apply to opened or used earrings due to hygiene reasons.

Repairs and Complaints
If your jewelry has been damaged, our return team will assist you with that. Keep in mind that you are responsible for reporting any damage or defects within a reasonable time.

Contact us at contact@leochevon.com, and we will assist you. Please provide the order number and the reason for your email. Including a picture of the damaged jewelry will help us assist you faster.

Useful Information

You will receive a notification from us once we receive your returned package. This typically takes 12-14 business days.

If the customer does not register their return with us and does not use our return label on the package, they are responsible for the items until they reach our warehouse, as well as for covering the delivery costs.

If you have any questions, feel free to contact us here.