1. The Agreement
   The agreement consists of these terms of sale, the information provided in the ordering system, and any specifically agreed conditions. In the event of a conflict between the information, the specifically agreed terms between the parties shall prevail, provided they do not conflict with mandatory legislation.
   The agreement will also be supplemented by relevant legal provisions regulating the sale of goods between businesses and consumers.

2. The Parties
   Seller:
   Company name: Leo Chevon AS
   Organization number: 925379298MVA
   Postal address: Christian Lingsomsvei 22, 3440 Røyken
   Email: contact@leochevon.com

Buyer:
The buyer is the consumer who places the order and is referred to as the buyer/the buyer hereafter.

3. Price
   The stated price for the goods and services is the total price the buyer must pay. This price includes all taxes and additional costs. The buyer shall not bear any further costs that the seller has not informed them of before the purchase.

4. Conclusion of the Agreement
   The agreement is binding for both parties once the buyer has submitted their order to the seller.
   However, the agreement is not binding if there have been typing or clerical errors in the seller's offer in the ordering system on the website or in the buyer's order, and the other party realized or should have realized that there was such an error.

5. Payment
   We accept credit cards, Vipps, and Klarna. All payments are processed through a secure payment system.

Credit card - Visa/Mastercard: The money is withdrawn immediately after the purchase is completed.
Vipps Fast Checkout: When you use Vipps Fast Checkout, you will be directed to the Vipps app via your device.
Vipps at checkout: After clicking "Complete Payment," you will be directed to "Vipps via QuickPay" to complete your secure payment.
Klarna: You can either wait 14 days to pay the invoice or split the payment, meaning you can choose how much to pay each month. We will send you the invoice via email or to your mailbox.
Klarna can be contacted at +47 21 01 89 91 or at www.klarna.no.

The seller may demand payment for the goods when they are shipped from the seller to the buyer.
If the buyer uses a credit or debit card for payment, the seller may reserve the purchase amount on the card upon ordering. The card will be charged the same day the purchase is made.
When paying by invoice, the invoice is issued to the buyer when the goods are shipped. The payment deadline is stated on the invoice and is at least 14 days from receipt.
Buyers under 18 years old cannot pay by post-payment invoice.

6. Delivery

   Delivery has occurred when the buyer, or their representative, has taken possession of the item.

   Your order will be shipped with tracking within 1-3 business days from the time you place the order. When the order is shipped, you will receive a shipping confirmation via email. All orders are delivered from our warehouse in Røyken, Norway.

   Typical delivery times:

• Norway: 2-4 business days.

• International: 6-14 business days.

The following shipping costs are added to your order:

• Free shipping on orders over 150 EUR for international orders.

• International orders have a shipping fee of 9,9 EUR for orders under 150 EUR.

7. Risk of the Goods

The risk for the goods is transferred to the buyer when they, or their representative, have received the goods in accordance with section 6.

8. Return and Exchange

• We offer a 30-day exchange policy and a 14-day refund policy.

• Free exchanges on orders over 150 EUR, otherwise 9.9 EUR.

• Exchange your items for a gift card for free on orders over 150 EUR, otherwise 9.9 EUR.

• If you want a refund, there is a fixed return shipping fee of 15 EUR. This will be deducted from the total amount refunded to the customer.

• If you used a gift card for the purchase, you are not eligible for a cash refund.

Note: It is important to use our return label so the return reaches the correct address. If the customer does not use our return label, they are responsible for covering the return shipping. We also cannot guarantee that packages sent without our return label will be received or accepted.

Exchanges and Gift Cards

You have a 30-day exchange policy when shopping with us. To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging. Exchanging items with us is free of charge.

Exchanges
Place a new order immediately for the items you wish to exchange for, and we will refund you when we receive and approve your return.

Contact us at contact@leochevon.com to request your return label and be sure to include your order number.

If you used a discount code/gift card for the item(s) you want to exchange, please contact us. You will receive a new discount code/gift card if you are exchanging for the same product, ensuring the total amount remains the same when placing your new order.

If you selected invoice payment, log in to your Klarna account and register that you’ve returned the item. Klarna will freeze your invoice until the return is processed.

Gift Cards
Exchange your item(s) for a gift card of equal value to use on www.leochevon.com. You have the right to exchange items for a gift card within 30 days. Follow the link at the top of this page for exchanges/gift cards.

Note: The exchange policy does not apply to opened or used earrings due to hygiene reasons.

Refunds

Our return policy lasts for 14 days. If 14 days have passed since you received your package, unfortunately, we cannot offer a refund. To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.

If you want a refund, there is a fixed return shipping fee of 15 EUR. This will be deducted from the total amount refunded to the customer. If the refund is approved, you will receive the refunded amount within 10 business days.

Note: The right of withdrawal does not apply to opened or used earrings due to hygiene reasons.

Repairs and Complaints
If your jewelry has been damaged, our return team will assist you with that. Keep in mind that you are responsible for reporting any damage or defects within a reasonable time.

Contact us at contact@leochevon.com, and we will assist you. Please provide the order number and the reason for your email. Including a picture of the damaged jewelry will help us assist you faster.

9. Right of Withdrawal

7. At Leo Chevon AS, you have a 14-day return and withdrawal right for unused items. To use your return and withdrawal right, it is essential that you notify us within 14 days from when you received the goods. If the deadline has passed, the item(s) will be returned directly to the customer along with an invoice for shipping.
   Our exchange policy lasts for 30 days from when you received the item from us.
   The right of withdrawal does not apply to opened or used earrings for hygiene reasons.

The buyer must notify the seller of their intention to exercise the right of withdrawal within 14 days of the deadline starting to run. The deadline includes all calendar days. If the deadline falls on a Saturday, public holiday, or festive day, the deadline is extended to the next business day.
The withdrawal deadline is considered met if the notice is sent before the deadline expires. The buyer has the burden of proof that the right of withdrawal has been exercised, and the notice should therefore be made in writing (withdrawal form, email, or letter).

The withdrawal period starts:

• For single purchases, the withdrawal period starts the day after the item(s) is received.

• For subscriptions or agreements involving regular delivery of identical goods, the period starts the day after the first delivery is received.

• For purchases consisting of multiple deliveries, the withdrawal period starts the day after the last delivery is received.

The withdrawal period is extended to 12 months after the original deadline if the seller fails to inform the buyer of the right of withdrawal and the standardized withdrawal form. The same applies in the event of missing information about the terms, deadlines, and procedures for exercising the right of withdrawal. If the business provides the information within these 12 months, the withdrawal period still expires 14 days after the day the buyer received the information.
When exercising the right of withdrawal, the goods must be returned to the seller without undue delay and no later than 14 days from the notice of withdrawal. The buyer covers the direct costs of returning the item unless otherwise agreed, or the seller has failed to inform that the buyer must cover the return costs. The seller cannot impose a fee for the buyer's use of the right of withdrawal.

The buyer may test or examine the goods in a reasonable manner to determine the nature, characteristics, and function of the item without losing the right of withdrawal. If testing or examination of the item exceeds what is reasonable and necessary, the buyer may be held liable for any reduced value of the goods.
The seller is obligated to refund the purchase price to the buyer without undue delay and no later than 14 days from when the seller received notice of the buyer's decision to exercise the right of withdrawal. The seller has the right to withhold payment until they have received the goods from the buyer or until the buyer has provided documentation that the goods have been returned.

Remember that it is free to return the goods to us if you wish to exchange the product for another or receive a gift card of the same amount. The product must be unused and returned within the deadline.
If you wish to receive a refund, there is a fixed return shipping cost of 69 NOK, which will be deducted from the total amount refunded to the customer.

If you need to exchange more than once for the same order, it will cost 49 NOK per additional exchange.
If your order is valued under 249 NOK and you wish to exchange for other products, it costs 49 NOK.

9. Delays and Non-Delivery – Buyer's Rights and Deadline to Submit Claims

   We do our best to deliver as quickly as possible at all times. Delivery time is usually 2-4 business days, but there may be instances of 4-6 business days for deliveries to some remote areas.

   Please note that we reserve the right for delays during peak periods at Leo Chevon AS or Posten/Bring. The maximum delivery time is 3 weeks from the time your order was placed. If your order has not been delivered within that time, you, as the customer, have the right to cancel the purchase at no cost unless otherwise agreed.

   If you have not received your package within 5 weeks, you, as the customer, are responsible for notifying us within 5 weeks of your order. Your order will be considered delivered after this period.

If the seller does not deliver the item or delivers it late according to the agreement between the parties, and this is not due to the buyer or circumstances on the buyer's part, the buyer may, according to the rules in Chapter 5 of the Consumer Purchases Act, withhold the purchase price, demand performance, cancel the agreement, and/or claim compensation from the seller.
For claims regarding breach of contract, the notice should be made in writing for evidence purposes. Contact us at contact@leochevon.com.

Performance
The buyer may uphold the purchase and demand performance from the seller. However, the buyer cannot demand performance if there is an obstacle the seller cannot overcome, or if performance would result in such a significant inconvenience or cost to the seller that it is disproportionate to the buyer's interest in the seller performing. If the obstacle is removed within a reasonable time, the buyer may still demand performance.
The buyer loses their right to demand performance if they wait an unreasonable amount of time before making the claim.

Cancellation
If the seller does not deliver the goods at the agreed delivery time, the buyer shall request the seller to deliver within a reasonable additional deadline for performance. If the seller does not deliver the goods within the additional deadline, the buyer may cancel the purchase.
However, the buyer may cancel the purchase immediately if the seller refuses to deliver the goods. The same applies if delivery at the agreed time was crucial for the conclusion of the agreement, or if the buyer has notified the seller that the delivery time is crucial.
If the goods are delivered after the additional deadline set by the consumer or after the agreed delivery time, the claim for cancellation must be made within a reasonable time after the buyer became aware of the delivery.